PRIVACY STATEMENT
Better Tomorrow Support Services (BTSS) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Statement explains how BTSS collects, uses, discloses, stores and protects personal information through its website.
In this Privacy Statement, ‘BTSS’, ‘we’, ‘us’ and ‘our’ refer to Better Tomorrow Support Services. ‘You’ and ‘your’ refer to any person who accesses or uses this website.
Personal information means information or an opinion about an identified or reasonably identifiable individual. BTSS does not sell personal information and takes reasonable steps to protect it from misuse, loss, unauthorised access, modification and disclosure.
COLLECTION
BTSS may collect personal information you provide through this website, including when you submit an enquiry, request contact, provide feedback, apply for a role, or otherwise communicate with us. This may include your name; contact details and any other information you choose to provide.
We may also collect limited technical information such as browser type, device information, pages viewed, date and time of access and general website usage. Cookies or similar technologies may be used to support website functionality, improve user experience and analyse website traffic.
USE
BTSS may use personal information collected through this website to respond to enquiries, provide information about services, manage feedback or complaints, consider job applications, improve website performance, support administration, and meet legal obligations. We will only use personal information for the purpose for which it was collected, or as otherwise permitted or required by law.
DISCLOSURE
BTSS may disclose personal information where required or authorised by law, where necessary to support website functions or service delivery, to contracted service providers, or where you have consented. BTSS does not sell personal information.
Third parties engaged by BTSS, such as website hosting, IT, communications, payment or recruitment providers, may handle personal information only for authorised purposes connected with the services they provide.
STORAGE OVERSEAS
Some website functions or service providers may store or process information outside Australia. Where this occurs, BTSS takes reasonable steps to ensure appropriate privacy and security safeguards are in place.
ACCESS, CORRECTION AND RETENTION
You may request access to, or correction of, personal information BTSS holds about you. BTSS may require proof of identity before responding. Personal information is retained only for as long as required for its purpose or by law.
EXTERNAL LINKS AND PUBLIC FORUMS
This website may contain links to external websites. BTSS is not responsible for the privacy practices, security or content of third-party websites.
If you post information in a public area linked to this website, that information may be visible to others and BTSS cannot control how it is used by third parties.
QUESTIONS AND COMPLAINTS
If you have a question, concern or complaint about how BTSS handles personal information, please contact us using the details on the BTSS website contact page. BTSS will review privacy concerns in accordance with its complaints and feedback processes. If you are dissatisfied with the outcome, you may contact the Office of the Australian Information Commissioner.